Terms and Conditions

Please carefully read through the following terms and conditions (the "Terms") before ordering any goods or services from our website or mobile applications or related mobile or software applications(“RailFeast Platform”). By placing an order through our website, mobile apps or by phone, you agree to be bound by these Terms.

Section 1: Introduction

RailFeast, operated by Travellia Solutions Pvt Ltd, is an e-catering service provider company.

Section 2: Definitions

2.1. "Agreement" refers to these Terms, the Privacy Policy, any order form, and payment instructions provided to you.

2.2. "Privacy Policy" refers to the policy outlined on our website, detailing how we collect and store your personal information.

2.3. "you", "your", and "yours" refer to the person accessing our website or mobile apps to order goods or services.

2.4. "we", "us", "our", and "RailFeast" refer to the company.

2.5. "Goods" refers to any goods offered for sale on our website.

2.6. "Service" or "Services" refers to any service offered and requested through our website.

2.7. "Participating Restaurant" refers to a third party who has agreed to cooperate with the company in preparing and/or delivering goods or services.

2.8. "Food Delivery in train" refers to perishable goods and any form of delivery service provided by Participating Restaurants for which they take full responsibility.

2.9. "Website" refers to our website www.railfeast.com or our mobile apps where we offer our goods or services.

Section 3: Description of Service

3.1. RailFeast provides a platform for you to place orders with participating restaurants displayed on our website or mobile apps.

3.2. Some areas of our website or mobile apps may be accessed without placing an order or registering your details.

3.3. By accessing any part of our website or mobile apps, you indicate that you accept these terms.

3.4. RailFeast reserves the right to revise these terms of use at any time without notice. By using our website or mobile apps, you agree to be bound by the current version of these Terms.

3.5. It is your responsibility to ensure that you have the necessary means to access our website or mobile apps. You are also responsible for ensuring that all individuals who access our website or mobile apps through your internet connection are aware of these terms and comply with them.

3.6. Content that is considered obscene under Indian law is strictly prohibited on our website or mobile apps, and users are prohibited from posting any such material. Although we exercise due diligence in removing any such content posted by users, you may occasionally come across content that we have not yet discovered. In such cases, we ask that you inform us promptly so that we can remove it.

Section 4: Ordering

4.1. Any contract for the supply of food delivery from our website or mobile apps is between you and the Participating Restaurant. Any contract for the supply of goods or services from our website or mobile apps is between you and RailFeast. You are responsible for ensuring that the details you provide us with are accurate and complete at the time of ordering. You also warrant that the credit or debit card details you provide belong to you and that you have sufficient funds to make the payment.

4.2. Food delivery in trains, goods and services purchased from our website or mobile apps are intended for your personal use only and you warrant that any goods purchased by you are not for resale and that you are acting as a principal, not as an agent for another party when receiving the services.

4.3. Once you have selected your order from the menu of your chosen participating restaurant, you will have the opportunity to submit your order by clicking the "Submit" button. It is important that you double-check the information you have entered and correct any errors before submitting your order as it cannot be edited once submitted.

4.4. If at any time before submitting your order, you decide that you no longer wish to proceed, you should close the application window.

4.5. On clicking the "Submit" button, if you have selected cash on delivery as the payment method, RailFeast will begin processing your order and we will send you a notification via SMS and email that your order is being processed. For online payment orders, upon receipt of your payment, RailFeast will begin processing your order and we will send you a notification via SMS and email that payment has been received and that your order is being processed. These SMS and email confirmations will be produced automatically so that you have a record of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the participating restaurant will be able to fulfil your order.

4.6. By clicking the "Submit" button, you explicitly agree to the terms and conditions outlined in this agreement. All orders placed through RailFeast will be considered completed after the scheduled delivery time stated in the bill when the order is placed has passed, unless the customer notifies our customer service agent about the non-delivery of their order.

Section 5: Prices and Payment

5.1. Prices on our website or mobile apps will be as quoted and will include relevant sales tax, RailFeast service charges, and delivery charges. In cases where the participating restaurant requires a service charge (for example, for orders below a certain minimum amount), this will be clearly indicated on the website, in the itemized bill, and added to the total amount due.

5.2. Our website or mobile apps contain a large number of menu items and we take great care to ensure that they are up-to-date, however, it is possible that some of the menus may be incorrectly priced. If the correct price for an order is higher than the price stated on the website, RailFeast will normally contact you before the order is dispatched. We are not obligated to fulfil the order at the incorrect lower price or to compensate you for any incorrect pricing.

5.3. Payment for all orders must be made by online payment methods such as credit or debit card as stated on the website or in cash at the point of delivery.

5.4. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm that it is youplacing the order.

5.5. In case of online payment, if any payment you make is not authorized, you will be returned to the previous page on the website, and we will not be obliged to provide the services.

5.6. A discount may apply to your order if you use a promotional code recognized by the website and endorsed by RailFeast. Please note that the promotional codes have their validity date and might expire after that.

5.7. Occasionally, there may be delays in processing payments and transactions, and it can take up to sixty (60) days for a payment to be deducted from your bank account or credit card. We will send you a notification of payment received and order processing via SMS and email once payment is successful.

5.8. We reserve the right to change prices and update our services charges, taxes and delivery charges at any time without notice.

Section 6: Delivery

6.1. The responsibility for the timely delivery of Food Delivery lies solely with the Participating Restaurant or its delivery partners.

6.2. We, at RailFeast, and the Participating Restaurant will make every effort to ensure that the delivery is made at the estimated time and train station requested by you. However, in case of any delays, please contact us by telephone or email and we will try to ensure that you receive your order at an alternate train station along your train route.

6.3. The risk of the Food Delivery passes to you upon delivery.

6.4. In the event that you fail to accept delivery of Food Delivery at the time it is ready for delivery, or we are unable to deliver at the requested time due to your failure to provide appropriate train seat/coach information, or we are unable to deliver because you are not present at the seat number provided to us, the goods shall be considered delivered to you and all risk and responsibility in relation to such goods shall pass to you. Anycosts incurred by us due to the inability to deliver shall be your responsibility and you shall indemnify us in full for such costs.

6.5. The Participating Restaurant will aim:

6.5.1. To deliver the product to you at the train seat/coach requested by you in your order;

6.5.2. To deliver within the train's stop time at the station requested by you.

6.6. The Participating Restaurant and RailFeast shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Section 7: Cancellation

7.1. You can cancel your order up to the order cut-off time, which is usually one hour before the scheduled train arrival time at the delivery station. You can cancel your order either by calling our customer service number or through our website/app. You will need to provide your mobile phone number and order ID to cancel the order. You may be required to log on to the website/app to cancel your order, as applicable. We will not be able to cancel any order after the order cut-off time.

7.2. If the cancellation is made up to 24 hours before the cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount, less a 5% cancellation administrative fee, within 14 days.

7.3. If the cancellation is made between 24 hours and the order cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount, less a 25% cancellation administrative fee, within 14 days.

7.4 In the unlikely event that the Delivery Restaurant delivers the wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort into ensuring that the delivery is complete and as per your order, however, this may not be possible in all cases.

Section 8: Licensing

8.1. You have the right to print and download materials from this Website for your own personal use, provided that you comply with the terms and conditions outlined in this section.

8.1.1. The copyright and other intellectual property rights in this Website and all materials published on it, including images and photographs, are owned by RailFeast or its licensors. These works are protected by copyright laws and treaties worldwide and all rights are reserved. Any use of materials from this Website that does not comply with the terms outlined in this section is strictly prohibited.

8.1.2. You are not permitted to modify the digital or paper copies of any materials you print or download from this Website. Additionally, you must not use any images, photographs, or any other graphics, video or audio sequences separately from the accompanying text.

8.1.3. You are required to acknowledge RailFeast as the authors of the material on this Website.

8.1.4. You are not allowed to use any of the materials on this Website or the Website itself for commercial purposes without obtaining a license from RailFeast to do so.

8.2. With the exception of the terms outlined in paragraph 8.1, no part of this Website may be reproduced, stored on another website, or included in any public or private electronic retrieval system or service without the prior written permission of RailFeast.

8.3. This license will automatically terminate if you violate any of these restrictions and can be terminated by RailFeast at any time. Upon termination of your viewing of these materials or the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

8.4. Any rights not explicitly granted in these Website Terms are reserved by RailFeast.

Section 9. Service Access

9.1 RailFeast makes every effort to ensure that the website is available 24/7, however, we do not guarantee that the website will be available at all times or that it will operate without interruption.

9.2 Access to the website may be temporarily suspended for maintenance or other reasons. In case of any maintenance, we will make sure to give notice to our users and aim to minimize the disruption to their access.

9.3 While we take all the necessary precautions to ensure the security of data transmitted on our website, the internet is not always a completely secure medium, and we cannot guarantee the security of any information you transmit to us through the website. Any transmission of information is done at your own risk.

Section 10. Visitor Material and Conduct

10.1 Any material you transmit or post to the website, other than your personally identifiable information which is protected under our privacy policy, will be considered non-confidential and non-proprietary. We will have no obligations with regard to such material and will be free to use it for any purpose.

10.2 You are prohibited from transmitting, posting, or uploading any material to or from the website that:

10.2.1 violates any local, national, or international laws

10.2.2 is fraudulent or unlawful

10.2.3 constitutes unauthorized advertising

10.2.4 contains viruses or any other harmful programs

10.3 You are prohibited from misusing the website, including hacking or attempting to access restricted areas.

10.4 Any comments or feedback submitted through the website must not:

10.4.1 contain any defamatory, obscene, or offensive material

10.4.2 promote violence or discrimination

10.4.3 infringe upon the intellectual property rights of another person

10.4.4 breach of any legal duty owed to a third party

10.4.5 promote illegal activity or invade another's privacy

10.4.6 give the impression that they originate from RailFeast or

10.4.7 be used to impersonate another person or misrepresent your affiliation with another person.

10.5 The prohibited acts listed in paragraphs 10.2 to 10.4 are not exhaustive. In case of any breach, you will be liable to pay RailFeast for all costs and damages incurred as a result of the breach.

10.6 RailFeast will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in violation of paragraphs 10.2 to 10.4.

Section 11. Links to and from other websites

11.1 This Website may contain links to third-party websites for your convenience. However, RailFeast is not responsible for the content or security of any linked sites. Use of these links is done at your own risk and RailFeast does not endorse or approve any content on these sites.

11.2 You may link to the homepage of this Website, as long as it is done in a fair and legal manner that does not damage RailFeast's reputation or exploit it in any way.

11.3 Creating a link to this Website from another website that you do not own or that suggests an association with RailFeast without permission is prohibited.

11.4 The website from which you link to this Website must comply with the content standards outlined in these Website Terms.

11.5 RailFeast reserves the right to withdraw permission for linking at any time.

Section 12. Trademark Information

12.1 The RailFeast logo, as well as other logos and product and service names associated with RailFeast, are trademarks and service marks of RailFeast. Without the prior permission of RailFeast, you are prohibited from using these trademarks and service marks for any purpose, including displaying or using them in any manner.

Section 13. Proprietary Rights

13.1 You acknowledge and agree that the Service and any software used in connection with it contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Additionally, you acknowledge that any content contained in advertisements or information presented to you through the Service or by advertisers is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. You agree not to modify, adapt, rent, lease, loan, sell, distribute, or use the Software or the Content in any manner, except as explicitly authorized by RailFeast or the advertisers.

13.2 RailFeast grants you a personal, non-transferable, and non-exclusive right to use the object code of our Software on a single computer, as long as you do not copy, modify, create a derivative work of, reverse engineer, or otherwise attempt to access the source code of the Software. You are also prohibited from using modified versions of the Software, including for the purpose of obtaining unauthorized access to the Service. Additionally, you agree to access the Service only through the interface provided by RailFeast.

Section 14. Termination of Agreement

14.1. RailFeast reserves the right to terminate or suspend (at our discretion) your access to this Website and the services provided immediately by providing written notice to you (including by email) if:

14.1.1 We believe that you have posted the content that is in violation of paragraphs 10.2, 10.3, or 10.4 (Visitor Material and Conduct);

14.1.2 We believe that you have violated the terms outlined in paragraphs 11.2, 11.3, or 11.4 (Links to and from Other Websites); or

14.1.3 You breach any other material terms outlined in these Website Terms.

14.2 Upon termination or suspension, you must immediately destroy any downloaded or printed copies of material from this Website.

Section 15. Liability Limitations

15.1 RailFeast, as well as any of our affiliated companies and our officers, directors, employees, shareholders, or agents, exclude any and all liability and responsibility for any type or amount of loss or damage that may result to you or any third party (including but not limited to direct, indirect, punitive, or consequential loss or damages, loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time, whether in tort (including negligence), contract or otherwise, even if foreseeable) in relation to our services, this Website or in connection with the use, inability to use, or the results of the use of this Website, any websites linked to this Website, or any materials on these websites.

15.2 RailFeast takes full responsibility for the content of this Website and for the communication of orders to the Delivery Restaurants as outlined in these Website Terms. Our customer service team will use all reasonable efforts to resolve any issues arising from the submission of orders via this Website, including processing all credit or debit card refunds and chargebacks where appropriate. However, it is important to note that the legal contract for the supply and purchase of food and beverages is between you and the Delivery Restaurants where you place your order. RailFeast cannot guarantee that the food and beverages ordered from the Delivery Restaurants through this Website will be of satisfactory quality and any such warranties are disclaimed by RailFeast. These disclaimers do not affect your statutory rights against the Delivery Restaurants.

15.3 Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from RailFeast’s negligence, or RailFeast’s liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

15.4. The company shall not be held liable for any damages arising from the use of this website, including but not limited to direct, indirect, incidental, special, or consequential damages, loss of profits, loss of data, or any other type of damages.

15.5. In the event that the use of this website results in the need for servicing, repair, or correction of equipment, software, or data, the user shall be responsible for all costs associated with such servicing, repair, or correction.

Section 16. Governing Law and Jurisdiction

16.1. This agreement shall be governed by the laws of the Republic of India and any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Patna, Patna District, Bihar state, India.

Section 17. Additional Terms

17.1. We are committed to protecting your privacy and security. Personal data collected from you shall be processed in accordance with our Privacy Policy. Please review our Privacy Policy for further information.

17.2. If any provision or part of a provision of these Website Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

17.3. Any failure or delay by either party in enforcing any provision of these Website Terms shall not be deemed a waiver of such party's rights or remedies.

17.4. The rights and obligations under these Website Terms are personal to the user and may not be transferred or assigned without the express written consent of the company.

17.5. The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

Section 18. Communications

18.1 To comply with legal requirements, certain information and communications from us must be in writing. By using the Website, you agree that communication with us will primarily be electronic, and we will contact you through email or by posting notices on our website. You also acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This does not affect your statutory rights.

18.2 When you visit RailFeast or send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number when placing an order with us. We may communicate with you by email, SMS, phone call, or by posting notices/notifications on the website or app, or by any other mode of communication. By using RailFeast's services, you consent to receive communications (including transactional, promotional, and/or commercial messages) from us regarding your use of the website and/or your order placed on the website. If you do not wish to receive any promotional or commercial communication from us, please contact us.

Section 19. Uncontrollable Events

19.1 We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

19.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

19.2.1 strikes, lock-outs, or other industrial action;

19.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

19.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;

19.2.4 impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;

19.2.5 impossibility of the use of public or private telecommunications networks; and

19.2.6 acts, decrees, legislation, regulations, or restrictions of any government.

19.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Section 20. Severability

If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

Section 21. Entire Agreement

These terms and conditions and any document expressly referred to in them constitute the entire agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding or agreement between us relating to the subject matter of any contract.