Privacy Policy 

The privacy of our users is of the utmost importance to us. By accessing and/or ordering services on our website, you agree to and, where necessary, give consent for the collection, use, disclosure, and transfer of your personal information as outlined in this policy. We are TRAVELLIA SOLUTIONS PVT LTD ("RailFeast"), a company registered in India under the registration number U74999BR2020PTC048126 and our registered office is located at Deep Raj Complex Arya Kumar Rd, Machuatoli, Patna -800016, Bihar, India.

1. Information Collected

1.1 When placing an order or registering on our website, you may be asked to provide your name, email address, phone number, credit card information, or journey details. You may also visit our website anonymously. We may also gather information about your usage of the website and information about you from messages you post on the website and emails or letters you send to us.

2. Use of Your Information

2.1 Your information will enable us to provide you with access to the relevant parts of the website and to supply the services you have requested. It will also be used to bill you and to contact you as needed regarding our services. We will also analyze and use the information we collect to administrate, support, improve and develop our business and for any statistical or analytical purposes.

2.2 We may use your information to contact you for your thoughts on our services and to occasionally notify you of important changes or developments on the website or our services.

2.3 If you have agreed to it, we may use your information to inform you about our other products and services that may be of interest to you, including services that may be subject to direct marketing. We may contact you to do so via post, telephone, mobile messaging (e.g. SMS, MMS), and email.

2.4 If you have agreed to it, we may also share your information with third parties (including those in the food, drink, leisure, marketing, and advertising sectors) to inform you about goods and services that may be of interest to you (via post, telephone, mobile messaging, and/or email) and to help us analyze the information we collect to administrate, support, improve and develop our business and services to you.

2.5 If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details in Section 8 or by amending your profile accordingly.

2.6 By submitting comments and feedback about the website and our services, you give us consent to use such comments and feedback on the website and in any marketing or advertising materials.

3.Disclosure of Your Information

3.1 We may disclose and transfer the information you provide to us to third parties who assist us in operating our website, conducting our business, or servicing you. These third parties include but are not limited to, credit card payment processors and support service providers. Your information may also be accessed and stored on servers located in Patna,India or the United States and will be treated confidentially by these parties. Additionally, we may need to share your information with any delivery restaurants you have placed an order with. By submitting your personal data, you consent to this transfer, storage, and processing. We will take reasonable steps to ensure that your data is kept secure and in accordance with this privacy policy.

3.2 If you have given consent, we may also share your information with carefully selected third parties, such as marketing and advertising companies, our affiliates, and associates, to contact you occasionally about services that may be of interest to you. These companies may contact you via telephone, SMS, or email. If you change your mind about being contacted by these companies in the future, you can let us know by using the contact details provided in section 8 of this policy or by modifying your profile accordingly.

3.3 In the event that our business is sold, merged, or enters into a joint venture with another entity, your information may be disclosed or transferred to the target company, new business partners, or owners, as well as their advisors.

3.3 We may also use the information you provide us to comply with legal obligations, enforce our Website Terms and any other agreement, or protect the rights of RailFeast.com, Delivery Restaurants, and others. This includes sharing information with other companies and organizations for fraud protection and prevention.

3.4 Information shared with third parties shall be in accordance with Indian laws and policies.

4. Cookies

4.1 We use cookies on our Website to help us remember and process items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and interactions. This allows us to offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors, however, these service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies through your browser settings, but note that some of our services may not function properly if cookies are turned off. You can still place orders over the telephone.

4.2 Please note that cookies do not contain confidential information such as your home address, telephone number, or credit card details. We do not exchange cookies with any third-party websites or external data suppliers. Your browser also generates other information, such as the language the site is displayed in and your IP address.

4.3 Your browser also generates other information, including which language the site is displayed in, and your IP address. An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally. 

4.4 We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

5. Protection and Retention of Your Information

5.1 We take measures to ensure the security and integrity of your information and to prevent unauthorized access, alteration, or destruction. We will retain your information for a reasonable period or as required by applicable laws. You are responsible for maintaining the confidentiality of any password used to access certain parts of our website, and we advise not sharing it with anyone. However, please note that the internet is not completely secure, and we cannot guarantee the complete security of your information transmitted to our website. We will implement strict security protocols once your information is received to prevent unauthorized access.

6. Accessing and Updating Your Information

6.1 You have the right to access and review the information we hold about you, and to request updates to ensure accuracy. To do so, please contact us using the contact details provided in section 8. Please note that we reserve the right to charge a fee of INR 500 to cover processing costs for providing you with information about your data.

7.Terms Of Use

7.1 Please also review our Terms and Conditions for information about the use, disclaimer, and limitations of liability for our website.

8. Changes to Our Privacy Policy

8.1 We reserve the right to make changes to this privacy policy and will notify you of any updates through our website and, where appropriate, through email notifications.

9. Location Permission for Railfeast Delivery Partner App

9.1 As part of our delivery services, we may collect and use location data to provide real-time updates to our customers on the status of their food deliveries. By using our RailFeast Delivery Partner app, you agree to share your location data with us. This information will be used solely for the purpose of providing accurate delivery updates to our customers and improving our delivery services. Your location data will be securely stored and will not be shared with any third parties without your express consent. If you have any questions or concerns about our handling of location data, please do not hesitate to contact us."

10. Contacting Us 

10.1 All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: