Refund & Cancellation Policy

At RailFeast, we understand that plans can change. Therefore, we have established the following policies to ensure that our customers have a hassle-free experience when it comes to refunds and cancellations.

Order Cancellation

You can cancel your order up to the order cut-off time, which is usually one hour before the scheduled train arrival time at the delivery station. You can cancel your order either by calling our customer service number or through our website/app. You will need to provide your mobile phone number and order ID to cancel the order. Please note that we will not be able to cancel any order after the order cut-off time.

Refund Policy

If you have paid in advance online, we will refund or re-credit your debit or credit card for any cancellation made up to 24 hours before the cut-off time, less a 5% cancellation administrative fee, within 14 days. If the cancellation is made between 24 hours and the order cut-off time, we will refund or re-credit your debit or credit card with the full amount, less a 25% cancellation administrative fee, within 14 days.

Delivery of Wrong or Partial Items

In the unlikely event that the Delivery Restaurant delivers the wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort into ensuring that the delivery is complete and as per your order, however, this may not be possible in all cases.

If you have any further questions or concerns,please contact our customer service team at 9661024466. We are here to help you.